My sister and I are trying to find a place for my mom now that covid is seemingly under control. Mom has needed extra help but we were so scared during the pandemic to move her but now we think we should have. We visited without an actual time set up and Joanna was so helpful and kind. She showed us around and we really liked hte one bedroom best. When we were there the people that lived there were having a happy hour and were all so friendly and asked us to join them. We met a lady that is in the 3rd floor club and she said they are all best friends and would love to meet our mom. Parking was a bit of a challenge but the overall experience definitely proved it is a great place for us to move our mom. She needs help with transpo to Dr. appts and Joanna said they can get her there as well as help her with her baths and general stuff. Looking forward to the great environment and social aspect for our Mom.

The rooms are great, with different sizes and there are three floors with not bad views. The staff interactions I had were great and everyone seems happy. When I visited, they were doing some exercise in what looked like a movie theater. They have a driver and can take my parents to appointments which is great. There is another place like it really close but this one is more my parents speed. Diane showed us around and she was very knowledgeable about the area. Didn't eat there but the food smelled good when we went by the dining room.

I visited this community and very impress with what the community has to offer. The bistro have fresh fruits, pastries, coffee machine that serves hot cocoa, cappuccino, latte, coffee, mocha, Etc. They even have pastries 24/7. Residents are welcome to get juices, sodas, sandwiches at the bistro for free. I was greeted by friendly staff and even if I didn’t have an appointment, the Executive Director gave me a tour immediately. She offered for me to stay for lunch and I ordered cheeseburger. It was probably the best burger I ever had in Newport Beach. She introduced me to residents and they were happy and vibrant. They said they went to pier walk early in the morning and it was perfect. I asked about doctor’s appointment and they said that their activities director assist residents with scheduling transportation. I asked about care and I was told that they have 24/7 carestaff. The community is clean, the 1 bedroom is gorgeous. They have memory care but I’m not interested since there is no need. I’m looking for a place for my mother in law and I must say I found the perfect place. The residents are happy, staff are friendly and welcoming, food is good and community is clean. This community is beautiful although the parking is a bit challenging.

My mother has lived at the Plaza for five years. Recently the facility changed management companies and has gone through many changes since the takeover. Many of the long time employees have left and the new company, Atria, is struggling to hire workers. The dining room is getting better service, but it wasn't unusual to wait up to an hour to be served. The facility has a bus to take residents on outings, but currently they have no bus driver. The residents are pretty much restricted to staying at the facility unless they get a driver and bus from another facility, which they do a couple times a week. As Mom put it, "it's pretty much like being in prison". The activities director seems overwhelmed by the new position and often schedules an activity, but ends up just putting out a few games for residents to play on their own. They do have entertainment at least once a week, but were used to more activities and outings. The three times weekly outings to the pier to walk have been cut to two, one of which is on Saturday when the pier area is very busy with bikers and skaters and unsafe for the elderly with walkers. Mom was a regular during the week, but is afraid to go on Saturday. The weekly shopping trips to buy needed essential living supplies has been discontinued. Sometimes a last minute shopping trip is arranged if they have a driver that can take the residents in a car, but unless you are in the right place at the right time, you don't know these trips are taking place. I'm now getting frequent calls to bring toilet paper and toothpaste. For the amount the residents are paying for assisted living services, the service is not being provided. Mom has many friends at the Plaza so doesn't want to move. The thought of moving is overwhelming to her, so she is prepared to make the best of the situation. She noticed there are lots of empty apartments, so it is obvious that people are moving.