I took my grandmother out of Miami Jewish Home because I didn't like the care that she was getting there. I hated it there. It was supposed to be the number one living facility, but I took her out because I didn't like the way they were treating her, and I didn't like how they took care of her. The staff was not caring, the physicians didn't watch over the staff to make sure the patients were being taken care of directly. I'm a nurse so I used to go every day when I got off work to make sure that my grandmother was being taken care of. She was a fall risk, and by being a fall risk they would leave her in the wheelchair. In the time that she was at Miami Jewish Home she was sitting up in her wheelchair because they said they didn't have enough staff to watch her as she would get up, and they couldn't restrain her down to the bed, and I didn't like that! The only time she was able to lay down was when me and my elderly father would go there and place her in bed and let her rest while we were there. When we would get ready to leave we had to put her back in the wheelchair, then they would take her to a little dining area, lock her chair so she couldn't get up, that's how she stayed there, and that's the care I didn't like! I would sit and watch them be mean to other patients, too. The rooms and the activities were great, and if a family member comes in to see it, it's phenomenal. I liked the look of it, I liked the cleanliness of it, and the food was pretty good, but I did not like the way they cared for the patients.

I have a relative in the Rehab and no one answers the phone at the nursing station 2Toppal. This is so upsetting and frustrating because with the Covid-19 no one is allowed to visit so a phone call to ask simple questions takes away alot of anxiety and concern when you are a family member. This is an ongoing issue and needs to be resolved. Sometimes the elderly patients will not answer the phone in the room so family members rely on the nursing staff to communicate with the family about their love ones. My relative have been there since Nov.25 and I have reported this issue to management and nothing has been done to my satisfaction. I know I am not the only concerned family member

My mother-in-law is in assisted living at Miami Jewish Home (Douglas Gardens), but they have all the levels of care. She has a 24/7 aide who was provided from an outside source approved by them. It's an excellent facility. Even their kosher food is good. They have an upgraded clinic and the staff is adequate to meet those credentials. They also have the Alzheimer's or dementia unit. I absolutely recommend them. One does not have to be Jewish to be accepted there. The food is excellent and the place is spotless. The staff and the residents are friendly and engaging and they know everyone by their first name. I have no reservations with that facility whatsoever. It's very well known even from some nursing staff members that I spoke to down here in Key Largo. It's an absolutely superior facility. The grounds are maintained well and are very attractive. I have never seen a resident in need of attention. They do the rehab there, they have entertainment, and they have a calendar of events. They always have something to keep the residents occupied. They have outings and shopping. They bring in talent, and I've always enjoyed that. She has a studio, and it's got a monster bathroom and a very adequate space in terms of square footage. One wall that's 25 feet minimum is all glass and it has curtains so you can control the light. They have a small cafeteria adjacent to the dining room. I've eaten there with her and everything is absolutely perfect.