Rooms are nice. A step up from other places we’ve visited. Some Resident Assistants are great and really get to know residents and relatives. They are true caregivers. We appreciate and truly like them. They are the backbone of Seasons. We visit multiple times a week, and there are always new staff who don’t last long. There is definitely a rotating door. In fact, Seasons has lost so many staff in the past 4-6 months that the facility uses a lot of “agency” (i.e. temporary) Resident Assistants who do not get to know residents or policies. Front desk staff are great. Nursing Manager hired about 4 months ago and has been really ineffective. Met with him multiple times about wet beds not being changed, neglect of my relative - forgetting to assist with toileting so left in wet Depends for most of the day on more than one occasion. New Director listens but again does not follow up sufficiently so same problems continue. Facility says it is not understaffed, but it is woefully understaffed. I think financially, Seasons may be in trouble. For example they cut out ice cream for optional dessert because it was “too expensive.” No joke. They also used to give staff a free meal, but said they can no longer afford to allow staff to eat. When I see nickel and dimming like that, I get worried. For truly independent residents, Seasons is much nicer. There is a common room where many people do puzzles and gather. Activities - when my relative moved in, there was an activities director who planned many more events than now. Now, almost all activities are posted as “resident organized”, such as board games and group walks. There are almost no activities now organized by and paid for by the facility. At a recent “pizza party” residents were charged $8.00 a slice. I have registered for nail care for my relative but they have never had their toenails or fingernails cut. I have taken care of that completely.

I went to tour the Ecumen Seasons at Maplewood. The staff was pushing my aunt more into a deeper level of memory care than she needed, and I wasn't happy about that. The rooms were big and they had a washer and dryer in the apartments. They had very nice grounds. This facility is actually very nice and big.

I like the location of Ecumen Seasons at Maplewood because it's very close to the area that we're accustomed to. The people there were very knowledgeable, spent time with us, answered our questions, and showed us things. The facility was very nice but it was kind of dark.

My dad has moved into Ecumen Seasons. We chose them because of the location and proximity to my house. Also, my mother-in-law and father-in-law are living there, so it is really a matter of convenience. My wife can go and visit her parents, I can visit my dad, and we can do the combination very easily. The service level for my dad has been excellent. The staff members are prompt. They're right next to perfect. I don't have any complaints. The apartments are very spacious, well laid-out, and very clean. There are a great amount of activities. For what we're paying, it's fair.

Ecumen Seasons at Maplewood's staff is excellent. We have excellent food, activities, and cleanliness. It's just a nice place.

I chose Ecumen Seasons, and am set up to move there. It seems to be in a very nice place. It has nice grounds, a nice place for walking, a library, and it's near a mall. The people we met were very nice. It was about a mile from my sister's house, and it's perfect. It was clean, friendly, and they had various options for meal services. They have various activities, and exercise programs, which I definitely want.

Ecumen was nice. The staff was friendly. It was a nice place. There was somebody there to greet you. We looked at the rooms, and they were nice. They had one-bedrooms, two-bedrooms and studio apartments. It was a nice location, and it was a nice setting. The dining area was very nice, too.

My mother has been in Ecumen Seasons at Maplewood since the first week of August. They are fantastic in every category. The food is awesome.

Ecumen Seasons at Maplewood is very nice. They have everything my parents wanted, but they just didn't go. The facility was very nice. The staff explained everything and showed us around. We saw one room. It was very nice, but it was too small for them; that's why we didn't continue on. The dining room was very nice. They offered different packages, which was very nice as well.

My mother is comfortable with Ecumen Seasons. It is home like. The staff and the nursing assistants are wonderful. They are friendly, outgoing and lovely people. When you walk in there, they know your name and remember you for who you are. They have a lovely dining facility. They have a great room that you feel comfortable in and you feel at home. They have movie theater and church services. They have exercise room. They have an enhanced assisted living, which is superb.

I really am happy that my grandmother is in a place where she is being taken care of and I honestly feel like the staff does a great job of making her feel like she is at home, even though it is not home. All of the staff is extremely friendly and willing to help if you have any questions for them. Also, my grandmother loves the food that is prepared for her, unlike when she is in the hospital, it is a battle to get her to eat. Another bonus of this facility is that it is extremely clean and my grandmother has her own room. My overall experience has been only positive things to say, let alone my grandmother feels the same way. I would tell and recommend to any family that you can trust your loved ones with Seasons at Maplewood. If I could give Seasons at Maplewood six stars, they deserve it.

My mom was still living in her own home and she didn't want to go into a nursing home. A lot of the assisted living buildings that have been around for many, many years, although they've been remodeled still have a real nursing home feel for them. But Seasons at Maplewood did not have that. In my opinion, they know what people want. The Ecumen building is only two years old, but it was hand-in-hand with another Ecumen building that was 25 years old. The staff seem great and I have not felt uncomfortable with anyone, from the chef, nurse, wait staff, and the concierge that's there from 8:00 in the morning till 8:00 at night. The main one, Lynn, she wears many hats and she's friendly. Everybody that works there seems to enjoy their jobs. My mother's room is huge. A 2-bedroom/2-bathroom apartment. It's over 900 square feet. I love their food. I've eaten their many times with her. Their price is not that bad, and anytime I want to eat with her, I just go on buy a ticket. And I have not had one bad meal yet, although my mom has had one.