Overlake Terrace
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- 2956 152nd Avenue NE, Redmond, WA 98052
- (425) 883-0495
- 4.1 ( 31 reviews )
- Assisted Living, Independent Living, Adult Day Care, and Memory Care
Related Costs
Description
About This Community
We will provide hygiene services as agreed upon in the resident's negotiated service agreement. Overlake Terrace serves residents with dementia whether or not they require a secure environment, as long as there is space available in the secure unit. Overlake Terrace also serves residents with a diagnosis of depression. All other mental illness diagnosis must be assessed as appopriate to be cared for in the community by the nurse prior to any agreement ot move-in and on an on-going basis for changes in condition and/or for continued residency in the community. Overlake Terrace will not accept or retain any resident who poses a risk of harm to self or others, including verbal or physical aggresion.
Reviews
4.1
( 31 Reviews )
ShawnaBonna
February 14, 2023
an attractive place but the meals are awful, not much fresh fruit and or vegetables, lots of greasy food, breaded food, heavy sauces, overly spiced sauces, overall poor nutrition, they advertise 'chefs' not suitable food for seniors. Also some of the staff is quite snotty
Lori
January 05, 2023
We toured Overlake Terrace. The rooms were larger than what my mom could afford for her price point. You could eat in their restaurant all day long. You could go in and order a meal anytime. It wasn't so structured that you had to go at this time to get a meal. They have a list of what you can order. They have your typical three meals a day, but if you wanted five meals a day, they would charge you extra for it. The person who gave us the tour was very friendly, very knowledgeable, very engaging, and very accommodating.
Joyce
September 12, 2021
Overlake Terrace was gorgeous. It was well maintained and newly renovated. The staff who assisted me was wonderful. She showed me everything and answered all my questions. I need senior care, I want to go there. The menu was wonderful. I did not try the food, but it smelled good. There were people having fun. They're happy people. They have bingo.
The rooms were clean and newly renovated. They included a refrigerator. I saw a microwave, shelves, and a closet. I looked at the studio, one-bedroom, and two-bedroom. They were very nice. The staff members were very caring. The facility was beautiful. I was impressed, and it felt lively and vibrant.
Gordon
October 30, 2018
We looked at Overlake Terrace. It was a very nice place. The staff was caring, attentive, and friendly. We toured a 2-bedroom-2-bath, and it was too small. They have some nice public spaces, and they were nice and roomy. I loved everything there, but the apartments were small. It's a nice place to live and it's a caring community.
Janet
October 10, 2019
Overlake Terrace is a great facility. My mother is doing as well as can be expected. I would recommend them. The food is fantastic. I had lasagna with fresh spinach, shrimp Caesar's salad, and caramel sauce cinnamon bread pudding for dessert. They have different activities and groups. They have a movie room, a hair salon, workout facilities, reading groups, and concerts.
Karyn
April 30, 2019
Overlake Terrace has good features and has lots of events going on all the time. They have people that come if you press the button because we're worried about my mother falling. The food is very good. She seems to like it and she's satisfied with it. They have concerts in the library and movies every night. She gets help with showering. She's pretty content and she's safe there. Parking is a little difficult sometimes, but the inside of the building and the grounds are very nice. They also have a non-denominational church service on Sunday mornings. It's a pretty good value.
jaze
October 09, 2018
Care staff is good. Management continues to decline. They are horrid at communication. Lots of focus on fixing the place up and less interest in care for residents. Huge staff turnover and dismal response times to resident buzzers. Run away!
DonnaJ201227
May 10, 2018
I visited Overlake Terrace last week to visit a friend of mine who had moved there last year. My heart was full as she shared with me how happy she was to live there and about all of the friends she has made. The restaurant served us a delightful lunch and the staff was smiley and friendly.
concernedson99
March 16, 2018
There is a new director and management staff and it seems they are trying to make more money. They cut staff and now the caregivers in memory care serve meals, bus tables and sweep the floor. Obviously this takes them away from their primary tasks of taking care of the residents. There used to be fun active activities every day after lunch. That is no longer the case. The laundry doesn't get picked up as scheduled. I have complained about this multiple times. I spoke with the new director a couple times and nothing has changed. She says the right words but so far nothing has improved. The med tech has gone out of her way and done the laundry 3 times in the past 5 weeks. Prior to that when the laundry did get picked up other people's clothes were mixed in and some of her clothes were missing. There is quite a bit of staff turnover. The new people and weekend staff don't seem to get the info about the specific needs of the residents in memory care. The level of service here has declined significantly. If mom wasn't so close to end-of-life I would move her to another place.
resident is family member
February 21, 2018
This place isn't very good. There is a new director and they are trying to make more money. They cut staff and now you can only go to the doctor on one day. There aren't as many outings. The heat was out and nothing but cold water for 4 days. They run out of the main dinner if you don't get there really early. The helpers don't all know what their doing. You wait a long time for them to come help you. Like more than an hour. The old people there are mad but the director lady promises things but it doesn't get better. I wouldn't pick this place if you can afford anything else.
George
August 21, 2017
Two years ago, my wife, Ruth, and I came to Overlake Terrace from Mesa, AZ. Ruth passed away in February. We can't thank Overlake Terrace for their loving care and going the extra mile to help us thru these painful times. It is these actions why we agreed Overlake Terrace will always be our home.
Loved one of resident
August 07, 2017
This community is experiencing a management transition. Right now, the care is sub-optimal. Sometimes assistance is quick and competent, sometimes it is slow and incompetent. Your loved one may wait over an hour for assistance after calling for help, not good if they need help to the bathroom or getting out of bed in the morning. Food is spotty, sometimes good, sometimes not. For example, one of two dinner specials was a "grilled vegetable sandwich", where the vegetables were 95% iceberg lettuce and 5% grated carrots, grilled on white bread. Morning eggs can be perfectly done or ice cold and rock hard. I've been served a hamburger on english muffins, because they didn't have buns in stock. OK, but indicative of kitchen management. Yet this facility is expensive. Apartments are not ADA compliant or easily used by a person in a wheelchair. The activity directors, drivers, and some assistants and dining room staff are absolutely great. Some assistants and DR staff are very weak. Management will need to invest some money to bring this community up to standard, but will they be willing to invest before they lower the vacancy rate? If not, it will spiral down. The residents in the community are great. I will update this review when the dust settles. Right now, I'd urge caution.
Patti483168
November 28, 2016
We have money down on a room in Overlake Terrace. As soon as my father-in-law says, ‘Yes, let’s move,’ we’ll move him in there. The only thing he doesn’t like is that he walks in and there’s a lot of people in wheelchairs, so he doesn’t feel he is ready for that. Otherwise, it is a very beautiful facility. They offer quite a few activities in other rooms, but I did not go over the activity completely. Dining was very nice and very comfortable feeling.
George524772
October 04, 2016
Overlake Terrace is where my dad resides right now. They have a new executive director, and he does a great job. I think the rooms are clean, and the med techs are very confident and always on top of things. When we left him there -- even though it’s private pay because the Medicaid spend down for those who accept Medicaid -- they charge you a lot more during two year or three year spend down window. and when you cost it out on a spreadsheet it just made more sense to keep him at Overlake Terrace. They have a lot of outings and little community center setup for people doing puzzles together.
I think on Fridays they have a wine down where band or singers come in.
The community that I visited, is probably one of the better ones. I like what they do. All things considered, I think they do a good job. He is happy there.
Carol488220
July 29, 2016
Overlake Terrace was a nice facility, the rooms were nice, and the staff was very helpful. The dining area was fine. The location was good, and the price was what we expected it to be. The environment was good.
Jim107726
July 27, 2016
My mom lives in Overlake Terrace. The grounds are very nice, and the area is nice and woody. The staff is very nice. The residents seem to be very happy, and the food was decent at the start but all that has changed. They cut down all the trees, and they're putting up a giant hotel next to it. They serve peanut butter and jelly sandwiches for dinner because they run out of food. The staff is still nice. A couple of them are left, but turnover is large. Med techs quit often without notice.
Caroline141761
June 21, 2016
I like the staff at Overlake Terrace, and the place is very nice and spacious. My husband is in the memory care unit. The staff is very knowledgeable and nice, and they treat him and all their patients very well. They have an activities director there and have a lot going on during the day, like crafts, brain games, exercises, and the usual things they do in the memory care unit. They have excellent food, and the residents seem very happy with it.
Rick582421
June 17, 2016
The staff made it very easy to make the transition to assisted living. Everyone is very friendly and helpful. We are pleased to see the full level of care and service they receive. The food is great, the activities are varied and fun. Our parents are engaged.
Karshella080340
June 10, 2016
Overlake Terrace didn't smell like a hospital. it smelled like fresh linens, and pines trees. When I came in, they had my name on the board, and that was very nice. The staff told me I could have coffee, cookies, and she was very welcoming. The residents all looked very happy, and it seemed like they enjoy being there. They have an open space like a library with computers, a piano, and everything seemed open. The view was nice, and all the staff was friendly.
Jerry119354750
January 27, 2016
What I like about Overlake Terrace is that the staff is very friendly and knowledgeable. They provide full care from independent living to memory care, so you won’t have to find another place if you need more care. I looked at a studio as well as a one-bedroom apartment, and they were very nice.
Pleased Niece1
October 31, 2015
I appreciate the fine quality of care my aunt has received in the time she has been living here. The social programs have renewed her interest in life around her. Every person employed has been well-trained and professional.
Visitor112212450
August 15, 2015
Overlake Terrace was quite nice. You would have utilities with the price you would pay. You would have internet, parking, laundry service, and three meals a day. I could consider it as a primary resident. If someone would have that need or that requirement, I would certainly recommend it.
Visitor114756350
July 31, 2015
When I moved in to Overlake Terrace, my ailing husband was with me. He needed many services and we were treated most of the time with courtesy and concern. The dining facilities, room services, environment and responses to problems were taken care of very well. For the most part, I feel safe and relaxed in my surroundings.
Visitor103814850
January 07, 2015
Overlake Terrace that was very nice. We had a meal there, and we were shown apartments. The staff was very courteous and nice. They all have very good programs, and they have transportation. The dining room was better than the place I am in now. They had all kinds of games, puzzles, reading, and the Wii bowling game.
Visitor103477350
December 27, 2014
It's a home away from home. It's a bright and happy place. Employees from the cook, to meal servers, to house room servers, aids helpers, etc. are there for you. Meals are great from soups to desserts. You can ask for anything you like to eat. One feels so at home here. If you have been away a few days or week, wow what a welcome home you get.
Terrie3
December 27, 2014
My mother, aunt, and cousin live at Overlake Terrace. I cannot say enough good things about the staff that work there! They are amazing! Soher E.D., has done a fantastic job of picking out caring and competent staff. Marina -- the family advisor -- is always helpful in any area!
Linda103460650
December 27, 2014
This facility feels like a home with warm, friendly, and efficient service. We are so happy to have mom in such a beautiful new home.
Donna103453450
December 27, 2014
Very good and friendly staff. Good variety of food. It's clean.
Joe32
March 27, 2014
I have my mom in Overlake Terrace. The place is clean. They have very nice people, and the staff is friendly. The food is OK but not as good as we anticipated. The program that they offer seems to a good one for the condition that she has, and it fits our budget.
Macarenaa
October 14, 2013
This place is a nightmare. Please do not put a loved one here. The care is horrible, food horrible, housekeeping a joke. Please go anywhere else!!!!
Jo2
June 22, 2012
I usually enjoy my time at Overlake Terrace. The facility is very clean and the front desk staff is welcoming, but the location is atop a steep hill that isn't always easy to access. The rooms are nicely furnished as well. The last time I was there with my great-grandma we had dinner together. I was able to order from the menu and the person serving us was especially helpful. The split-pea and ice cream dessert were superb, but portion size were lacking, at least for me. Sometimes the food is extremely delicious, other times it is okay. And while the staff is nice and seem to perform the duties of the job, there are some concerns. My family, including myself, have noticed some items in my great-grandmother's have gone missing. I don't know if this means someone as stolen from her, or her belongings get misplaced and she does not get assistance finding them, but it does make one wonder as either myself or their family memebers make sure she has what she needs and that it is easy for her to find each time we're there. My great-grandma also occasionally receive as much help as she needs to perform assisted daily living activities. As a former caregiver for youth, I understand the importance of making sure these tasks are accomplished. With that said, this may not be due to the fault of the staff, but rather that Overlake Terrace appear to be an assisted-living program for those with more independence. As such, my great-grandma may be relocated soon to a place with a higher level of care. Overall, I think this would be a great place for someone who only needs minor or moderate assistance, but there is still room for improvement.
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